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Current delivery times
Currently dispatching in 7 business days
As the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to hand write in glitter calligraphy. Due to the high demand - orders are currently leaving our Sydney Studio in 7 business days then allow 1-5 days for delivery depending on your location. If your order does not require personalisation we will endevour to send it out within 3 business days.
COVID-19 Delivery Delays
COVID-19 is having a higher than usual impact on our shipper’s delivery network. Please allow a few extra days for your order to arrive.
Need it Faster? Choose Australia Wide Express Service (Only Available in October-December)
Left your shopping until the last minute and need it in a hurry? For a flat rate of $22.95* we will move your order to the head of the queue and use an Express Delivery service to deliver any where in Australia. For orders with heavy or bulky items the cost will be flat rate of $26.95* for Express Delivery. Your order will be personalised and dispatched from our warehouse within 48 hours (weekends excluded). Delivery time and delivery provider will vary depending on your location, as a guide metropolitan areas are likely to be the next business however regional and country areas may take longer.
*Please note, a shipping surcharge maybe applicable for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately.
Australia-Wide Flat Rate Standard Delivery
We charge a flat rate of either $12.95 or $16.95 (bulky goods) to ship orders of up to 1kg in cubic weight anywhere in Australia. Please note, a shipping surcharge maybe applicable for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately.. This excludes corporate and bulk orders which we will quote at time of ordering.
FREE Pick up from a Store
Our Christmas stores open in shopping centres across the eastern states of Australia in November and December each year. You can order online and select to pick up in store for free. Please allow up to 7 business days for your order to arrive at the store. To find your nearest store click here.
Pick up from our Minto Studio is available during the year by appointment only.
We can send goods to any country that is within Australia Post’s International network. Our international orders are sent using Australia Post service at a flat fee of AUD$25.95 for orders that weigh under 1kg. If your order weighs over 1kg we will contact you if an additional payment is required for postage. If, due to the additional postage costs, you don’t want to proceed then we will refund your payment immediately. To view postage times for countries visithttp://austpost.com.auapps/international-post-guide.html
Free Shipping over $100
Receive Free Shipping Australia wide on orders over $100. Excludes orders with bulky items and corporate orders. Is not available on Express Service or International Deliveries. Excludes some regional or remote areas. You will be contacted if your order falls within these locations.
You are important to us. To ensure you are completely satisfied with your purchase from The Christmas Cart we offer a 100% Satisfaction Guarantee.
We will replace items if:
1. They arrive broken or damaged
2. The items are not as shown on the website
3. They do not arrive within 2 weeks of the items leaving our warehouse
We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken please complete the Help Form we will resend new items at no charge.
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.
If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email.
We use Australia Post for delivery of all orders being posted within Australia and International Air Mail for overseas deliveries. Should our delivery not reach you within two weeks of it leaving our warehouse we will resend your order.
NOTE: Goods that are ordered incorrectly will not be refunded. It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.