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100% Satisfaction Guarantee

You are important to us. To ensure you are completely satisfied with your purchase from The Christmas Cart we offer a 100% Satisfaction Guarantee.

We will replace items if it arrives broken or damaged or if the items are not as shown on the website

If any part of your order arrives broken or damaged, or not as displayed on the website, please complete the form linked here, https://www.thechristmascart.com.au/help

We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days of your receipt of your order, in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.

If you change your mind and would like to cancel your order prior to despatch, or prior to any personalisation having been completed, please call us on 1300 72 47 10 or via email at sales@thechristmascart.com.au and where possible we will cancel your order. 

We use Australia Post and Fastway Courliers for delivery of orders being shipped within Australia and Australia Pos for overseas deliveries.

NOTE: Goods that are ordered incorrectly will not be refunded. It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.