Frequently Asked Questions
What types of payment methods do you accept?
Payment can be made by credit card (VISA or MasterCard) via our secure online eway payment system or using your Paypal account.
When you choose to pay with PayPal, you will be redirected to the PayPal login screen where you can either log into your existing PayPal account, or sign up as a new PayPal user.
Shopping at The Christmas Cart:
Our online store is open for shopping 24/7.
You can select to have your order delivered to you or Click & Collect from our Studio & Warehouse location in Ingleburn, New South Wales during the times listed below.
Please note that we do not have a physical retail facility available to shop, inspect product and make purchases in person. All orders must be placed online and shipped to you or collected from our warehouse.
Studio & Warehouse Location:
Unit 2, 17 Heald Road
Ingleburn NSW 2565
Studio Opening Hours:
Open for in-store pick up by appointment only. You will be contacted by one of our friendly team members when your order is ready for collection.
January to August: Monday to Thursday, 9:00am to 4:00pm,
September to December: Monday to Friday, 8:00am to 5:00pm.
We are closed on public holidays.
If you would like more information on any of the products you have seen on our website or something you can't find send us an email, give us a call on 1300 72 47 10 or fill out the form on our contact page.
What is Flat Rate Delivery?
We charge a flat rate of either $12.95 or $16.95 (bulky goods) to ship orders of up to 1kg in cubic weight anywhere in Australia. A shipping surcharge maybe charged for regional or remote areas for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately. This excludes corporate and bulk orders which we will quote at time of ordering.
What is your delivery time frame?
We endeavour for all orders to leave our warehouse within 2-7 business days. Orders with personalised items may take the full 7 days, however orders with only non-personalised items may leave within 2 days. If you need your items quickly please select our Express Shipping option.
For Australian orders, our delivery is subject to Australia Post and our Courier delivery schedules. The Christmas Cart Shipping Notification email is your confirmation that your parcel has been dispatched from The Christmas Cart Christmas Studio. It also contains your Australia Post Tracking Number.
What method of delivery do you use?
We use Australia Post and Aramex Courier for delivery of orders being posted within Australia and International Air Mail for overseas deliveries.
Do you deliver overseas?
We can send goods in any country that is within Australia Post’s International network. Our international orders are sent using Australia Post Air Mail service. To view postage times for countries visit http://auspost.com.au/apps/international-post-guide.html
Can I specify exactly when and where I want my package dropped off?
Unfortunately, we cannot guarantee the couriers for either Australia Post or Fastway will deliver your items to a specific location on your property if you are not home to take delivery, nor can we tell them what time to make your delivery. You will have the option to ask them to “Leave if no-one is at home” and the driver will decide on the best location for your order to be left. You are welcome to have your order delivered to your workplace if you would prefer.
Secure Shopping & Privacy Info:
Is the website secure?
When purchasing from The Christmas Cart your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on email@example.com
Do you share my personal information?
The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.
Colour and Material Options for Personalised Products
There are a number of colour and material options available for our personalised products.
Some products are only available in glitter calligraphy. This includes products such as baubles, glass hearts, ornaments and plaques.
Personalisation of stockings and santa sacks is available in either glitter calligraphy or heat transfer vinyl.
We also have personalised laser cut and etched decorations in a range of colours and materials.
Each individual product page will display the colour and material options for that are available for that particular item, but here is a handy overview.
What glitter colour can I have?
The glitter colours that we currently offer are silver, gold, rose gold, red, purple, green, blue, baby pink, baby blue, hot pink, black and chocolate. You can see a sample of the glitter colour options below.
If a glitter colour is not specified in the Special Instructions for each personalised product at the time of purchase, the glitter colour for personalisation and any embellishments will be chosen at the artist's discretion.
What vinyl colour can I have?
For personalised stockings and santa sacks you can choose from either the glitter calligraphy options above, or the following heat transfer vinyl colours - silver, gold, rose gold, black, white, red, blue and pink.
What font styles can I choose from?
For items being personalised in heat transfer vinyl you can choose from styles 1 - 6 below.
For glitter calligraphy personalisation, there is only one font style availalbe. It will be as per style 7 below.
For personalised acrylic products, the font style is as shown on the individual product pages.
What material/colour can I have for laser cut decorations?
For our personalised laser cut decorations you can choose from pastel blue, pastel pink, pastel green, lilac, gold, silver, black, white, gold glitter, red glitter, silver glitter and green glitter, silver mirror, gold mirror, rose gold mirror or plywood.
What material/colour can I have for laser etched decorations?
For our personalised laser etched decorations you can choose from silver mirror, gold mirror, rose gold mirror or plywood.
How do I place a large order for more than 10 personalised items?
Free easy ordering of large orders call us on 1300 72 47 10 or email firstname.lastname@example.org and we will email you a spreadsheet to complete so that you don't have to add each item individually to your cart.
Can I place a large corporate order for staff, clients, a venue or an event?
Yes! We'd love to help you spread the Christmas cheer far and wide.
Check out our Volume Order Discounts and Christmas Events and Functions pages to download our personalised gift catalogue where you can see the range of personalised products that are available with a volume discount. Then get in touch on 1300 72 47 10 or email email@example.com to discuss your order.
Placing Your Order:
How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.
What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Spelling and punctuation checks are your responsibility. Please be sure to check everything carefully, as we will write exactly what you have provided. We do not take responsibility for your omissions or errors.
If you do notice an error, please contact us immediately. If the order has yet to be processed we may be able to intercept it and make any necessary changes.
How do you measure your baubles?
The bauble size listed on the products refers to the diameter of the bauble.
What is your refund policy?
We offer a 7 day refund policy if the product you have received is broken, damaged or not as shown on the website. Please complete the form linked here, www.thechristmascart.com.au/help We will be in touch with you within 1-2 business day.
If you change your mind once you have received your order, you can return your items within 7 days of receipt of your order in the original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Shipping charges are not refundable for returns due to change of mind.
If you change your mind prior to the product order being completed & dispatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email to firstname.lastname@example.org.
Uncollected Store Pick Up Orders will not be refunded.
How can I contact you?
You can contact us via email, phone or mail.
Enquiry Form: submit our enquiry form.
Emails are checked 7 days per week and will be responded to within 24 hours.
Phone: 1300 72 47 10
Postal and Warehouse Address:
The Christmas Cart
Unit 2, 17 Heald Road
Ingleburn NSW 2565