Frequently Asked Questions
What types of payment methods do you accept?
Payment can be made by credit card (VISA or MasterCard) via our secure online eway payment system or using your Paypal account.
When you choose to pay with PayPal, you will be redirected to the PayPal login screen where you can either log into your existing PayPal account, or sign up as a new PayPal user.
Shopping at The Christmas Cart:
Our online store is open for shopping 24/7.
You can select to have your order delivered to you or Click & Collect from our Studio & Warehouse location in Ingleburn, New South Wales during the times listed below.
Please note that we do not have a physical retail facility available to shop, inspect product and make purchases in person. All orders must be placed online and shipped to you or collected from our warehouse.
Studio & Warehouse Location:
Unit 2, 17 Heald Road
Ingleburn NSW 2565
Studio Opening Hours:
January - August: By appointment only
September: Tue - Thurs 9am-3pm
October - December: Mon-Fri 9am-5pm
If you would like more information on any of the products you have seen on our website or something you can't find send us an email, give us a call on 1300 72 47 10 or fill out the form on our contact page.
What is Flat Rate Delivery?
We charge a flat rate of either $12.95 or $16.95 (bulky goods) to ship orders of up to 1kg in cubic weight anywhere in Australia. A shipping surcharge maybe charged for regional or remote areas for orders over 1kg. If a shipping surcharge is applicable we will contact you. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately. This excludes corporate and bulk orders which we will quote at time of ordering.
What is your delivery time frame?
As the majority of our gifts and keepsakes require personalistion we require time to allow our talented artists to hand write in glitter calligraphy. We endeavour for all orders to leave our warehouse within 2-3 business days. During our busiest time of year, in November and December, we may need to extend the timeframe for personalsed items leaving our warehouse, please refer to the header of our website for current shipping timeframe for personalised items. We appreciate your patience during this time and will notify you as soon as your order has been shipped
For Australian orders, our delivery is subject to Australia Post and our Courier delivery schedules. The Christmas Cart Shipping Notification email is your confirmation that your parcel has been dispatched from the Christmas Cart Christmas Studio. It also contains your Australia Post Tracking Number.
Should you require a faster delivery you can choose our Express Service delivery option. This service ensures that your order will moved to the head of the queue and we will ship select the quickest delivery service to your area.
What method of delivery do you use?
We use Australia Post and Aramex Courier for delivery of orders being posted within Australia and International Air Mail for overseas deliveries.
Do you deliver overseas?
We can send goods in any country that is within Australia Post’s International network. Our international orders are sent using Australia Post Air Mail service. To view postage times for countries visit http://auspost.com.au/apps/international-post-guide.html
Can I specify exactly when and where I want my package dropped off?
Unfortunately, we cannot guarantee the couriers for either Australia Post or Fastway will deliver your items to a specific location on your property if you are not home to take delivery, nor can we tell them what time to make your delivery. You will have the option to ask them to “Leave if no-one is at home” and the driver will decide on the best location for your order to be left. You are welcome to have your order delivered to your workplace if you would prefer.
Secure Shopping & Privacy Info:
Is the website secure?
When purchasing from The Christmas Cart your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on firstname.lastname@example.org
Do you share my personal information?
The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.
How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.
How do I place an order for more than 10 personalised baubles?
Free easy ordering of large orders call us on 1300 72 47 10 or email email@example.com and we will email you a spreadsheet to complete.
What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.
What glitter colour can I have?
We have a range of glitter colours including silver, gold, rose gold, red, purple, green, blue, baby pink, baby blue and hot pink, black and chocolate . Glitter colour will be at artist's discretion unless otherwise stipulated in the Special Instructions for each personalised product.
How do you measure your baubles?
The bauble size listed on the products refers to the diameter of the bauble.
What is your refund policy?
We offer a 7 day refund policy if the product you have received is broken, damaged or not as shown on the website. Please complete the form linked here, www.thechristmascart.com.au/help We will be in touch with you within 1-2 business day.
If you change your mind once you have received your order, you can return your items within 7 days of receipt of your order in the original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Shipping charges are not refundable for returns due to change of mind.
If you change your mind prior to the product order being completed & dispatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email to firstname.lastname@example.org.
How can I contact you?
You can contact us via email, phone or mail.
Enquiry Form: submit our enquiry form.
Emails are checked 7 days per week and will be responded to within 24 hours.
Phone: 1300 72 47 10
Postal and Warehouse Address:
The Christmas Cart
Unit 2, 17 Heald Road
Ingleburn NSW 2565