Terms & Conditions

Prices & Payment

Prices are in Australian dollars and include 10% GST. Prices are subject to change without notice. Payment can be made by credit card (VISA, MasterCard), Paypal or internet banking transfer. Full payment is required prior to delivery of your product and is requested in the check out process. An invoice will be emailed to you once full payment has been received.

When shipping to international destinations duties may be imposed by the destination country. We will endevour to minimise duty charges by correctly labelling the goods, however, we cannot take responsibility if duties are incurred.

Shipping & Delivery

For detailed information about the delivery options available to you, please visit our Delivery Options page. If you provide the wrong address or if you need to change the address after your order has left our warehouse you will need to pay any additional delivery costs which may be more or less than our standard shipping charges.


We offer a 7 day refund policy if the product/s you have received is/are not as shown or described on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods via email or phone using the contact details below.

It is your responsibility to ensure all spelling and order details are correct. Please check your order carefully as we write exactly as you have provided. Calligraphy positioning and colour will be at our Artists’s discretion unless otherwise advised or your request does not meet our ordering guidelines, eg. to many characters. Please note there are NO refunds or replacements should you make a mistake. Colour may vary slightly to one shown on website.

If you change your mind prior to your order being shipping a refund may be given if personalisation has not been completed. Please contact us to check the status of your order. Cancellations will only be accepted by email or phone.

All personalisation is hand done in glitter calligraphy. We do not use embroidery, laser cut, engraving or etching.

We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken or damaged please take a photo and email it to sales@thechristmascart.com.au with your order number and we will resend new items at no charge.

Email: sales@thechristmascart.com.au
Phone: 1300 72 47 10

Substitute Products

Occasionally the demand for our popular products exceeds our expectations and stock can deplete from the time we receive your order.  In this case, we will contact you as soon as possible to offer you a substitute product or offer you a refund.  We will attempt to contact you via your mobile phone or the email address you provide. 

If we are unable to contact you within three working days (72 hours) we may despatch the remainder of your order, to ensure its prompt delivery and refund you for the out of stock item(s).  If your complete order is out of stock, we will continue trying to contact you.

We value your custom and we will always try our very best to find a satisfactory solution in these circumstances. 

Privacy Policy

The Christmas Cart, Gifts & Keepsakes and Christmas Memories are part of the Celebration Central Family. When you make a purchase from The Christmas Cart you will be sent our Celebration Central emails, promotional alerts and SMS, if you have consented to receiving SMS for marketing purposes.

The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.

Should you wish to unsubscribe simply click on the unsubscribe button at the bottom of the email or email with Unsubscribe in the subject line to marketing@thechristmascart.com.au

The Christmas Cart is not responsible for the privacy practices or the content of such web sites that may link to this site.

The Christmas Cart may vary this statement at any time by publishing the varied Privacy Policy on the website.

Ownership & Copyright

All designs remain the property of The Christmas Cart and may not be sold, copied or reproduced without written permission from The Christmas Cart.