The Christmas Cart Refund Policy
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.
Goods that are ordered incorrectly will not be refunded.
If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, where possible we will cancel or change your order. Cancellations will only be accepted by email.
We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order is damaged please take a photo and email it to firstname.lastname@example.org with your order number and we will resend new items at no charge.