Terms & Conditions

Prices & Payment

Prices are in Australian dollars and include 10% GST. Prices are subject to change without notice. Payment can be made by credit card (VISA, MasterCard or Bankcard) or internet banking transfer. Full payment is required prior to delivery of your product and is requested in the check out process. An invoice will be emailed to you once full payment has been received.

Shipping & Delivery

To ensure that your order is delivered promptly and securely we use Australia Post - Express Post Envelopes and Express Post Satchels for all orders being posted within Australia. If your order is not received within the time advised, we will endeavour to trace your order via your Australia Post tracking number.

No responsibility is taken for damage to goods caused by Australia Post.

For most products, delivery should be within 5 (five) working days of approving your order unless otherwise advised by The Christmas Cart.

For all orders outside of Australia, delivery prices will be quoted separately. International orders may be placed, however may be subject to additional import duties and taxes.

Content

It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly as you have provided. Calligraphy positioning and colour will be at Artists’s discretion unless otherwise advised. Please note there are NO refunds or replacements. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. Colour may vary slightly to one shown on website.

Refunds

We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Goods that are ordered incorrectly will not be refunded. No refunds will be given on custom designed invitations.

Shipping charges are not refundable.

If you have changed your mind, orders may be cancelled and a full refund given if personalisation has not been completed. Please contact us to check the status of your order. Cancellations will only be accepted by email or phone.

Email: info@thechristmascart.com.au
Phone: 1300 72 47 10

Substitute Products

Should The Christmas Cart be unable to supply to the exact specifications of the ordered product we shall advise you within 24 hours of the first working day from which you placed your order and provide a substitute. You are under no obligation to accept the substitute.

Ownership & Copyright

All designs remain the property of The Christmas Cart and may not be sold, copied or reproduced without written permission from The Christmas Cart.

All images you supply to us are to be provided with the expressed consent of the owners of these images. At no time are you supply images to us for reproduction which are breaking copyright.

All materials you provide to us to complete your order will be returned to you via Australia Post - Express Post with your order. All care but no responsibility can be taken for delivery of these materials once it leaves our premises.