Frequently Asked Questions

Payment Info:

What types of payment methods do you accept?
Payment can be made by using your Paypal account or by credit card (VISA or MasterCard) via the PayPal portal (PayPal account not required).

Delivery Info:

What method of delivery do you use?
We use Australia Post for delivery of all orders being posted within Australia.

Can I specify exactly when and where I want my package dropped off?
Australia Post only delivers to street mail boxes and PO Boxes. Unfortunately, we cannot instruct them to deliver your items anywhere else on your property or tell them what time to make your delivery. You are welcome to have your order delivered to your workplace if you would prefer.

What is your delivery time frame?
For Australian orders, our delivery is subject to Australia Post delivery schedules, however our experience is that orders are delivered within 1-3 days of leaving our warehouse.

Do you deliver overseas?
We can send goods in any country that is within Australia Post’s International network. For all orders outside of Australia, delivery prices will be quoted separately, as Australia Post rates are charged by destination, weight and cubic dimensions. If you require international delivery, you will need to  contact us directly at info@thechristmascart.com.au or by calling
1300 72 47 10. 

Secure Shopping & Privacy Info:

Is the website secure?
For your security, orders on our site are encrypted. The Secure Checkout page is where you provide your billing and shipping details as well as your payment details. This page has a security encryption set up to ensure all customer details cannot be accessed and is represented by the little padlock in the bottom right hand corner of your tool bar. You will not see the padlock if you are just browsing through the web site.

Do you share my personal information?
The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.

General info:

How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.

What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility.

If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.  

What is your refund policy?
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.

Goods that are ordered incorrectly will not be refunded.
 
If you change your mind prior to the product order being completed & despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email.

Email: info@thechristmascart.com.au

Shipping charges are not refundable.

How can I contact you?
You can contact us via email, phone or mail.

Email:   Complete and submit our enquiry form.
Emails are checked 7 days per week and will be responded to within 24 hours.

Phone: 1300 72 47 10
Facsimile: 1300 72 47 50

Postal Address:
The Christmas Cart
Level 1
105 Pitt Street
Sydney NSW 2000