1300 724 710
Days to Christmas

Frequently Asked Questions

Payment Info:

What types of payment methods do you accept?
Payment can be made by credit card (VISA or MasterCard) via our secure online eway payment system or using your Paypal account.

When you choose to pay with PayPal, you will be redirected to the PayPal login screen where you can either log into your existing PayPal account, or sign up as a new PayPal user.

Delivery Info:

Click here for more info on delivery options

What is Flat Rate Delivery?
We charge a fixed flat rate amount to ship your order any where in Australia - no matter how much you order. So take advantage and buy all your gifts at once. (Excludes corporate orders)

What is your delivery time frame?
As the majority of our gifts and keepsakes require personalistion we require time to allow our talented artists to hand write in glitter calligraphy. We endevour for all orders to leave our warehouse within 5 days. During our busiest time of year, in November and December,  we may need to extend the timeframe for personalsed items leaving our warehouse, please refer the to header of our website for current shipping timeframe for personalised items. We appreciate your patience during this time and will notify you as soon as your order has been shipped

For Australian orders, our delivery is subject to Australia Post delivery schedules. The Christmas Cart Shipping Notification email is your confirmation that your parcel has been dispatched from the Christmas Cart Christmas Workshop. It also contains your Australia Post Tracking Number.

Average Delivery Times (as per Australia Post Information)

Should you require a faster delivery you can choose our Express delivery option. For a little more we will move your order to the head of the queue and Express Post any where in Australia. Your order will be personalised and sent via Express Post within 24 hours (weekends excluded).

What method of delivery do you use?
We use Australia Post and Fastway Courier for delivery of orders being posted within Australia and International Air Mail for overseas deliveries.

Do you deliver overseas?
We can send goods in any country that is within Australia Post’s International network. Our international orders are sent using Australia Post Air Mail service. To view postage times for countries visit http://auspost.com.au/apps/international-post-guide.html

Can I specify exactly when and where I want my package dropped off?
Australia Post only delivers to street mail boxes and PO Boxes. Unfortunately, we cannot instruct them to deliver your items anywhere else on your property or tell them what time to make your delivery. You are welcome to have your order delivered to your workplace if you would prefer.

Secure Shopping & Privacy Info:

Is the website secure?
When purchasing from The Christmas Cart your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on
info@thechristmascart.com.au

Do you share my personal information?
The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.

General info:

How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.

How do I place an order for more than 10 personalised baubles?
Free easy ordering of large orders call us on 1300 72 47 10 or email info@thechristmascart.com.au  and we will email you a spreadsheet to complete.

What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.

What glitter colour can I have?
We have a range of glitter colours including silver, gold, red, purple, green, blue, baby pink, baby blue and hot pink, black and chocolate . Glitter colour will be at artist's discretion unless otherwise stipulated in the Special Instructions for each personalised product.

The Christmas Cart Glitter Colours

Refunds:

Click here for more info on our 100% Satisfaction Guarantee

What is your refund policy?
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.

Goods that are ordered incorrectly will not be refunded.
 
If you change your mind prior to the product order being completed & dispatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email to info@thechristmascart.com.au. Shipping charges are not refundable.

What if my bauble arrives broken?
We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order is damaged please take a photo and email it to info@thechristmascart.com.au with your order number and we will resend new items at no charge.

Contact Details:

How can I contact you?
You can contact us via email, phone or mail.

Email:   Complete and submit our enquiry form.
Emails are checked 7 days per week and will be responded to within 24 hours.

Phone: 1300 72 47 10
Facsimile: 1300 72 47 50

Postal and Warehouse Address:
The Christmas Cart
Unit 1, 6 Cary Grove Road
Minto NSW 2566